Contact Us
Sweepstakes Casinos is an independent research site covering sweepstakes and social casinos across the US. If something on itweakios.com needs correcting, you'd like to suggest a platform for review, or you simply have a question about how we cover redemption speeds, welcome offers or state eligibility, this is where to reach us.
What we can help with
We read every message, but we're best placed to help with certain kinds of questions. Before writing in, it's worth knowing what falls inside our scope and what doesn't.
- Editorial questions — how we rank platforms, why a rating changed, or how we assess redemption timeframes
- Corrections — if an eligible-state list, bonus term, or redemption threshold we've published looks out of date
- Platform suggestions — a sweepstakes casino you think deserves a look, with a link or brief description
- General feedback — on the site's usability, content gaps, or anything unclear in our reviews
What we can't do from this page: process account sign-ups, verify your identity with a specific operator, issue prize redemptions, or resolve a dispute over Sweepstakes Coins with a platform. Those matters sit entirely with the operator you played on — each site listed on itweakios.com, including Crown Coins, SplashCoins, and Casino.Click, handles its own customer support, verification and payout queries directly. We're a review and comparison resource, not the casino itself, and we don't hold or move anyone's coins.
Before you reach out about a specific casino
A lot of the questions we get are things the operator can answer faster than we can, since they're the ones running the account. If your query is about any of the following, it's usually quicker to go straight to the platform's own support team:
- Redemption status or how long a Sweepstakes Coins payout is taking
- Identity verification (KYC) requirements or a rejected document
- A specific welcome bonus not crediting correctly
- Closing or reactivating an account
- Whether your state is currently eligible to play
If, after contacting the operator, you think something we've published about that platform is inaccurate — an outdated eligible-state list, a stale bonus figure, or a redemption threshold that's changed — that's exactly the kind of correction we want to hear about.
How we handle what you send us
We don't offer legal, tax or financial advice, even informally. If your message touches on whether a sweepstakes casino is permitted where you live, or how a redeemed prize should be treated for tax purposes, we'll point you back to the operator's own terms and to official state or federal guidance rather than give you a definitive answer — laws in this space vary by state and change often, and we're not qualified to interpret them for your individual situation. For general context on how the sweepstakes model works and what to consider before signing up, our Responsible Gambling page and Terms and Conditions page cover the ground we're able to speak to.
Messages about how we research and rate platforms — including our stance on editorial independence — are also welcome. You can read more about that approach on our About Us page.
Response times and what to include
We're a small editorial team, so replies aren't instant, but we do work through messages in the order they arrive. To help us respond usefully on the first pass, it helps to include:
- The name of the platform your question relates to, if applicable
- A link to the specific page on itweakios.com you're referring to
- What you'd expect to see corrected or clarified
Vague messages take longer to action simply because we have to ask follow-up questions before we can do anything with them.
A note on advertising and commission
Sweepstakes Casinos may earn a commission when readers sign up with a platform through links on this site. That relationship never decides which sweepstakes casinos we cover, how they're rated, or the order they appear in — it only funds the research. If you're contacting us as a platform operator interested in being featured, be aware that inclusion is based on our own review criteria, not on advertising spend.
Getting in touch
Whether you're flagging an error, asking about our methodology, or letting us know about a new sweepstakes casino worth researching, we'd rather hear from you than have inaccurate information sit on the site. Use the contact details provided on this page, and where possible let us know which platform or article prompted your message so we can look into it properly.